A SLA term always follow the pattern of [Hour x Days x Response time]
We provide our services through the following support schemes:
1. 24 x 7 x 4
This is referring to the service during both normal working and non-working hours (24 hours a day and seven days per week) and response to a customer within 4 hours
2. 8 x 5 x NBD
This is referring to the service during normal working hours (8 hours between 8.30 - 17.30) and running from Monday to Friday, and response to a customer within one next business day
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article